Terms of Service

Last Updated: March 15, 2025

1. Introduction

Welcome to Listening4. These Terms of Service ("Terms") govern your access to and use of the Listening4 platform, including any associated services, features, content, and applications (collectively, the "Service"). Please read these Terms carefully before using the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Listening4 is a social media monitoring service that helps you track and receive notifications about content matching your specified topics and queries. The Service uses semantic and AI-powered analysis to identify relevant posts across social media platforms.

2.1 Key Features

The Service includes the following key features:

  • Configuration of listening parameters for topics of interest
  • Query management to refine search criteria
  • Monitoring of social media platforms for matching content
  • Ability to trigger manual searches
  • Hit management (expanding queries from posts, marking as invalid, deletion)
  • Optional webhook notifications for matches

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Immediately notify Listening4 of any unauthorized use of your account or any other breach of security
  • Ensure that you log out from your account at the end of each session when accessing the Service on a shared device
  • Use reasonable efforts to prevent unauthorized access to your account

4. User Conduct

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Monitor or track individuals for stalking, harassment, or other prohibited purposes
  • Distribute malware, viruses, or other malicious code
  • Interfere with or disrupt the integrity or performance of the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
  • Harvest or collect information about other users without their consent
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
  • Use the Service in a manner that places an unreasonable load on our infrastructure

5. Intellectual Property Rights

5.1 Listening4 Intellectual Property

The Service and its original content, features, and functionality are owned by Listening4 and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5.2 User Content

You retain all rights in the content you input into the Service (such as queries and listening configurations). By submitting this content, you grant Listening4 a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Service to you.

5.3 Third-Party Content

The Service may display content from third-party social media platforms. Such content is the property of its respective owners and may be protected by applicable copyright and other intellectual property laws.

6. Webhooks and External Integrations

The Service allows you to set up webhook integrations to receive notifications about matches. By using this feature, you acknowledge and agree that:

  • You are solely responsible for the security and proper configuration of any webhook endpoints you provide
  • Listening4 is not responsible for any data loss, unauthorized access, or other issues related to your webhook endpoints
  • You will only use webhook URLs that you own or have permission to use
  • Listening4 may limit or restrict webhook usage if it adversely affects our systems or other users

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

8. Service Limitations and Modifications

8.1 Service Availability

Listening4 does not guarantee that the Service will be available, uninterrupted, secure, or error-free. We reserve the right to temporarily suspend access to the Service for maintenance, upgrades, or other operational reasons.

8.2 Service Modifications

Listening4 reserves the right to modify or discontinue, temporarily or permanently, the Service or any features or portions thereof without prior notice. You agree that Listening4 will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

8.3 Rate Limits and Usage Restrictions

Listening4 may impose rate limits, usage caps, or other restrictions on certain features of the Service. These limits may vary based on your subscription plan and may change over time. We will make reasonable efforts to notify you of significant changes to these limits.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, LISTENING4 DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LISTENING4 DOES NOT WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LISTENING4 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE
  • ANY CONTENT OBTAINED FROM THE SERVICE
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

11. Term and Termination

These Terms shall remain in full force and effect while you use the Service. Listening4 may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

Listening4 reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

13. Contact Us

If you have any questions about these Terms, please contact us.

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