Privacy Policy

Last Updated: March 15, 2025

1. Introduction

Welcome to Listening4 ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media monitoring service.

2. Information We Collect

2.1 Account Information

When you register for a Listening4 account, we collect:

  • Name
  • Email address
  • Profile picture (if provided through Auth0)
  • Authentication information verified by Auth0

2.2 Service Usage Information

We collect information related to your use of our service, including:

  • Listening configurations and search queries you set up
  • Webhook URLs you provide for notifications
  • Hit records and search results from your monitoring activities
  • Preferences for notification frequency
  • Search platforms and date ranges you select

2.3 Log Data and Analytics

We automatically collect certain information when you use our service, including:

  • IP address
  • Browser type
  • Pages viewed
  • Time spent on pages
  • Access times and dates

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our service, including monitoring for the topics and queries you've configured
  • To notify you about social media matches through your selected notification methods
  • To process and complete search requests
  • To improve our service by analyzing usage patterns
  • To personalize your experience
  • To communicate with you about your account, service updates, or respond to inquiries
  • To protect against unauthorized access and ensure the security of our service

4. Data Processing and Third-Party Services

4.1 Social Media Platforms

Our service monitors and analyzes content from various social media platforms and communities (such as Reddit, Hacker News, etc.). We access this publicly available data in accordance with the terms of service of those platforms.

4.2 Search Functionality

When you trigger a search through our platform, we utilize search engine APIs to find relevant content matching your queries. This process involves sending your search parameters to these third-party services.

4.3 Authentication

We use Auth0 as our authentication service provider. When you register or log in, you may be redirected to Auth0 to complete the process. Please refer to Auth0's privacy policy for information about how they handle your data.

4.4 AI-Powered Analysis

Our service uses artificial intelligence to analyze social media content, categorize matches, and determine relevancy. Your listening configurations and queries are used to train these AI systems to better understand your specific monitoring needs.

5. Webhooks and Data Sharing

If you provide a webhook URL, we will send data about matches and hits to that URL. Please be aware that:

  • You are responsible for the security of the endpoint receiving this data
  • Information sent via webhooks will include details about the matched content, including platform, community, title, body, and permalink
  • You should only use webhook URLs that you own or have permission to use

6. Data Retention and Deletion

We retain your account information and monitoring data for as long as your account is active. You can request deletion of your data at any time by contacting us.

When you delete specific hits or mark them as invalid in our system:

  • Hits marked as "invalid" will be used to improve our matching algorithm but will be labeled as "no_match" in our system
  • Deleted hits will be permanently removed from your history
  • Your listening configurations and queries remain in our system unless specifically deleted

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access your personal data
  • The right to rectify inaccurate personal data
  • The right to request deletion of your personal data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

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